StoopUp FAQs

Quick answers to how the digital neighborhood works.

Getting Started

6 questions

Roles & Accounts

5 questions

Fundraising & Money

7 questions

Fundraisers

8 questions

Organizations & Business Sponsors

5 questions

Messaging & Community

6 questions

Safety & Moderation

6 questions

Creation Center & Creation Center Plus

16 questions

Technical & Support

7 questions

Terms & Conditions

Payment Information

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Last updated: August 2026

StoopUp FAQs

Getting Started

What is StoopUp?

Who is StoopUp for?

How do I create an account?

What are 'Streets' and how do I pick one?

Do I have to go live or create content, or can I just support others?

Is StoopUp free to join?

Roles & Accounts

What's the difference between a Neighbor and a Fundraiser?

Can I be both a creator and a supporter?

How do I edit my profile or stoop (banner, bio, images)?

How do I change my street or neighborhood theme?

How do I see who's supporting me?

Fundraising & Money

How does fundraising work on StoopUp?

What's the difference between Sponsorships and Goal Contributions?

How do I receive payouts to my bank?

What fees does StoopUp charge?

How do payouts work? Do I need to request them?

What happens if a payment fails?

Are donations tax-deductible?

Fundraisers

What is a Fundraiser?

How do I hire a Fundraiser for my event?

How does Fundraiser pricing work?

What do 'Awaiting Payment', 'Pending', 'In Escrow', and 'Completed' mean?

When does my card get charged?

What happens if my hire request is declined?

What if I need to cancel after the Fundraiser accepts?

How do I become a Fundraiser?

Organizations & Business Sponsors

What is an Organization on StoopUp?

How do I start or join an Organization?

What are Business Sponsors?

What is the Neighborhood Trust Fund?

How does a community need get funded?

Messaging & Community

How do I send a message to another neighbor?

Where do I see my messages?

Can I message my Fundraiser about an event?

Will I get notified when I receive a new message?

How do I support another neighbor?

What's the difference between 'Support' and 'Sponsor'?

Safety & Moderation

Is StoopUp safe for families and youth?

What kind of content isn't allowed?

How do I report a problem or unsafe behavior?

Can I block someone from contacting me?

What happens when I report someone?

Is my payment information secure?

Creation Center & Creation Center Plus

What is the Creation Center?

How do I access the Creation Center?

What is Creation Center Plus?

How do I get Creation Center Plus?

What features are free vs. Creation Center Plus?

How do I go live?

How do I add overlays or scenes to my stream?

Can I invite guests or co-hosts to my live stream?

How does the co-host join process work?

Can I mute or remove a co-host during the stream?

What happens to co-hosts when I end the stream?

Can co-hosts join from mobile devices?

What happens when I end my live stream?

My Creation Center Plus features are still locked—what do I do?

How do I cancel my Community Plus membership?

What happens when my Community Plus membership ends?

Technical & Support

StoopUp isn't working right on my device—what should I do?

Which devices and browsers does StoopUp support?

Why am I not seeing my latest hire request or payout update?

My live stream isn't starting or has poor quality—what can I do?

How do I contact support if I still need help?

I forgot my password—how do I reset it?

Can I delete my account?

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